Returns & Refunds Policy
At Grail Grapplers Card Co., every collectible is created with attention to detail, quality, and craftsmanship. We want every customer to be completely satisfied with their purchase.
Custom & Personalized Orders
Due to the personalized nature of our products, all custom trading cards, premium slabs, personalized stickers, custom prints, and made-to-order items are considered final sale once production has begun.
We do not accept returns or exchanges for custom products due to changes of mind, incorrect information provided by the customer, or design preferences that were previously approved.
Cancellations
Orders may be canceled for a full refund before design work or production has begun.
Once design work has started, cancellation requests will be reviewed individually. Any refund may be reduced to account for work already completed, with the amount disclosed before processing the cancellation.
Orders that have entered physical production generally cannot be canceled.
Damaged or Incorrect Orders
We stand behind the quality of our work!
If your order arrives damaged, defective, or significantly different from the approved design, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
Your order number
A description of the issue
Clear photographs showing the damage or error
Photos of the packaging if shipping damage occurred
If the issue is confirmed to be an error on our part, we will offer an appropriate replacement or refund at no additional cost.
Non-Custom Collectibles
Unused, non-personalized, ready-to-ship products may be eligible for return within 14 days of delivery, provided they are in their original condition and packaging.
Please contact us before returning an item. Unless the return is due to our error or a defective product, return shipping costs are the customer’s responsibility.
Handcrafted Product Variations
Many of our products are individually crafted. Minor variations in color, print finish, holographic effects, or material appearance may occur and are not necessarily considered defects.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Customer Satisfaction
Your satisfaction matters to us. If you experience an issue with your order, please reach out so we can work toward a fair resolution.
Thank you for supporting Grail Grapplers Card Co.!